Return & Refund Policy

Return & Refund Policy

 

 Overview

If you're not completely satisfied with your purchase, we're here to help—you can get your money back by returning the product. We value your happiness and strive to make returns seamless support@thetrendx.shop 

 Returns & Refund Eligibility

  • Return Window: Items can be returned within 30 days of delivery for a full refund or exchange.

  • Condition Requirements:

    • Must be unused and in original packaging.

    • Include all accessories, manuals, and tags.

    • Proof of purchase (order number or receipt) is required.

  • Non-returnable Items: Include but are not limited to:

    • Perishables (food, flowers)

    • Digital downloads or software

    • Gift cards

    • Clearance or “Final Sale” items

    • Personal care or hygiene products

How to Initiate a Return

  1. Contact us at support@thetrendx.shop or via our website contact form within 30 days.

  2. Provide your order number, reason for return, and photos if applicable.

  3. Once approved, you’ll receive return instructions and a shipping label (if applicable).

 Refund Processing

  • Once your return is received and inspected, we’ll notify you of refund approval.

  • Approved refunds will be issued to your original payment method within 5–7 business days.

  • Processing times may vary with your payment provider.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

 Exchanges & Replacements

  • We only replace items if they are defective, damaged, or incorrectly shipped.

  • For exchanges, email support@thetrendx.shop  with your request and photos.

  • If the desired replacement is unavailable, a full refund will be issued.

 Return Shipping Costs

  • Customer-initiated returns (change of mind, wrong size, etc.): You pay the shipping cost.

  • Seller-initiated returns (defective or incorrect item): We cover the return shipping.

  • Always use a trackable shipping service—we cannot be responsible for items lost in transit.

 Defective or Damaged Items

Please report damages or defects within 7 days of delivery, with photos. Valid claims will be eligible for full refunds or replacements—including shipping costs.

Late or Missing Refunds

  • First, check your bank or payment account again—it can take a few days for the refund to register.

  • Then contact your payment provider—it may take additional time to post.

  • If you still don't see it, email us at  support@thetrendx.shop and we'll investigate promptly.

Order Cancellations

You may cancel your order within 24 hours of placement, provided it hasn’t already been processed or shipped. Email  support@thetrendx.shop with your cancellation request and order number.

International Returns

  • Return shipping costs and duties are the responsibility of the customer, unless the product is defective or incorrect.

  • Customs fees, duties, or taxes incurred on the original purchase or return are non-refundable by us.

Trade name: GLOWING TRENDS LTD

Our Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM

Business Mail: support@thetrendx.shop

Business Address: Freeland Park, Lytchett Matravers, Poole, BH16 6FH, United Kingdom